Refund and Cancellation Policy

1. Plans Are Prepaid and Do Not Renew Automatically

• Paid plans are bought for an annual term and paid for in full, up front.
• We never charge you automatically. We remind you by email before your term ends, and you renew it yourself if you want to continue.
• Credits bought in addition to a plan are also prepaid.
• The free trial needs no payment details and never turns into a paid plan by itself.

2. Refunds

Payments for plans and credits are non-refundable, in full or in part. This includes unused months of a term, unused credits, closing your account early, and suspension or termination for breach of our Terms of Service. The only exceptions are those below and anything the law requires.

Duplicate or Failed Charges

If you are charged twice for the same purchase, or money leaves your account for a payment that failed, we refund the extra or failed amount in full, including GST, to the original payment method. Tell us at support@exceller.tech with the payment date, amount and transaction reference. Once confirmed, the refund reaches you within 7 to 14 days; your bank or card issuer may take longer to show it.

A payment that fails is often reversed by your bank automatically, without a refund from us. If it has not reappeared after 7 to 14 days, contact us.

3. Cancellation

• There is nothing to cancel. Because plans do not renew automatically, not renewing ends the service at the end of your term.
• When a term ends without renewal, your agents stop replying and your workspace stays read-only for 30 days so you can renew or export your data. After that, it is permanently deleted.
• To close your account before your term ends, raise a support request at support@exceller.tech. Closing early does not entitle you to a refund. To have your data deleted, write to support@exceller.tech; deletion requests are completed within 30 days.

4. Delivery

Quvix is software delivered online. Nothing is shipped. Your plan or credits are applied to your workspace as soon as the payment is confirmed, usually within minutes. A GST invoice is issued for every payment and made available in your Billing page. If a confirmed payment has not been applied, contact us.

5. Contact